FAQs

ORDERING

How can I pay for my order?

We accept Shop Pay (all major credit cards), as well as PayPal.

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you. Customer will be responsible for any customs and duty fees that may arise, for their particular country of residence. Regret that we are unable to ship to P.O. Boxes, or APO/FPO military addresses.

Do I have to Register an account to Purchase?

You don't have to register to purchase from our store, you can go straight through the checkout process as a guest. But you will be missing out on all the great features and offers that our members enjoy.   

How will I know if my order is successful?

All successful orders will receive an email notification informing you that your order has been confirmed. In your Order Confirmation email, you will be able to find your order number, details of item(s) ordered, your shipping address, billing address, etc.

DELIVERY

Shipping to over 200 countries

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries, we will contact you. Customer will be responsible for any customs and duty fees that may arise, for their particular country of residence. Regret that we are unable to ship to P.O. Boxes, or APO/FPO military addresses.

Shipping time
Shipping time varies by location. These are our estimates: 

Location	*Estimated Shipping Time
United States	5-8 Business days
Canada, Europe	8-15 Business days
Australia, New Zealand	8-15 Business days
Central & South America	10-20 Business days
Asia	8-15 Business days
Africa	15-30 Business days

Max delivery time – 45 business days.
*This doesn’t include our 2-5 days processing time.
*All shipping times exclude clearance/customs delays.

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier. While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping due to circumstances outside of our control.

Can I add Shipping Insurance to my package?

We are happy to partner with Route Inc. to offer affordable shipping insurance (Route Package Protection) at checkout. It covers your package in transit from loss, damage, or theft. Please visit Route website for more information. Note: shipping insurance is non-refundable once your order has shipped.   

I placed an order for more than 1 item, will all my gifts arrive at the same time?

If the gifts are fulfilled by different vendors, then the gifts will arrive separately. If you have chosen products that are fulfilled by the same vendor, the items will most probably arrive together. 

How do I check the status of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. Please allow 48 hours for tracking information to become available.

My package says delivered, but I didn’t receive it.

Carriers (FedEx, USPS, UPS, DHL, etc.) sometimes prematurely mark the package as delivered when it’s still in transit. Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team by clicking HERE, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further. 

Lost/Missing packages

We are not liable if the incorrect address is placed during the checkout process. Please confirm your billing and shipping address is correct before processing your order. If we have made an error we will take full responsibility of the original order that was made for you at no charge.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities. If fees are charged by customs, they are payable by the recipient. 

ORDER ISSUES

Can I change the shipping address for my order?

We will be happy to change the shipping address for your order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately, we are also unable to change your shipping address from a domestic US address to an international address.

Can I change the email address to my order?

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.

Can I change or cancel my order?

You are able to change or cancel your order with no penalty! You must change or cancel your order before it ships. Please contact our Customer Care team by clicking HERE with your order number to check if changes or cancellation are possible, and give the reason you wish to cancel.   

GENERAL

Delayed order confirmation emails

Confirmation emails are typically received shortly after an order is placed. If you did not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team by clicking HERE so that we may assist you further!

I’m not receiving any emails from O! PerfectGift.

Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.

-Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘hello@operfectgift.com’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us.

-During the checkout process, did you click the text box next to ‘Subscribe to our newsletter’? If you didn’t, this may be why!

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help, please email our Customer Care team by clicking HERE and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly, thank you!